Attention: PLDT DSL Subscribers

I have been internet-less at home for the past week now. I have been having trouble with my internet connection eversince I upgraded it to a faster speed more than a year ago. Although when it is working, I don’t have complaints except lately, I have been having a little trouble downloading.I have called the repair center already. A technician came but since the wire from the phone box to the DSL box and modem passed through my locked room, the technician insisted that my room be opened first for them to check the connection. In short, they did not touch anything nor did they check anything. Our maid was told that they will just call me and come back. Up to now, no PLDT DSL repairman yet.

Now I am fed-up with PLDT. I want my broadband internet cut!

I called 171 (Customer care) yesterday and I was told that I have to surrender the modem, splitter and RJ11 wire to their nearest business center with a valid ID as proof that I am cutting my connection. WHAT??? I HAVE TO DO THE DISCONNECTING LITERALLY???

How would I know what the heck is the splitter or the RJ11 wire? How would I know how to disconnect those things? To top it of, the phone box and wires are located high up outside our house. Shouldn’t they be the ones doing that? The person I was talking to said that it is their procedure since we want our internet connection cut. HUH??? They should have just given us the kit and instructions on how to connect the wires, splitter, etc, when we applied for internet so that we also know how to disconnect it later.

My brother was fuming when he heard this so he called Customer care again earlier and asked for a written letter from PLDT telling us to do the disconnecting ourselves. We just want to make sure that if we make a mistake cutting/removing whatever wire we needed to disconnect, we are assured that PLDT will come and repair our phone line or whatever line we damaged. The letter would also be proof for us if ever we will file a complaint later on. The person my brother talked to was not willing to do so, instead, he said he will send someone to do the disconnecting for us. Let us see…

If you are in the same situation, don’t fall for it. Insist that their qualified techinician do the disconnecting for you. We are paying for their services so it is only right that we get our money’s worth.

10 Responses so far »

  1. 1

    kiwipinay said,

    these big companies are really full of crap! it is always best to get the name of the staff before you start talking to them and write it down. at least, if she or he answers rudely, you can easily report him or her.

  2. 2

    nikki said,

    tama ka dyan mam kiwi. i did get the name of the person i talked to. sadly, up to now, they haven’t disconnected our internet yet and I still cannot use my DSL. ang sarap i-report sa concerned government agency!!

  3. 3

    caryn said,

    that is kind of inefficient. here in tokyo, they do the setup and disconnection for you. sigh. and i thought things were looking up for pldt

  4. 4

    nikki said,

    hi caryn! really inefficient of them. only in the philippines can you encounter such things. until now, i still have to see a pldt technician to disconnect our dsl.

  5. 5

    […] Attention: PLDT DSL Subscribers […]

  6. 6

    Stephen said,

    hey guys. i thought I was the only one having the problem. I have other friends too complaining about there internet connection in DSL. so we can complain all we want but we should do something about this . this crap company is already abusing us. in other countries they pay 20 dollars to have 20 MG connection and it is equivalent to like 1000 Php . in fact we are paying more than them because we pay like 1000 Php then we only get 300kbps or less. shit I have heard so much complains. and I want to see some actions.

  7. 7

    […] on Mon 29-12-2008 China Mobile Has Over 80 Million Subscribers Saved by saren on Fri 26-12-2008 Attention: PLDT DSL Subscribers Saved by hieuthao on Wed 24-12-2008 7 steps to get more subscribers Saved by vladiliescu on Thu […]

  8. 8

    shali said,

    yeah PLDT really sucks…….. only in the philippines duh!!!!!!!!!

  9. 9

    greg said,

    this respond is obviously late but nonetheless, u dont have to surrender anything since we all paid for the modem when u 1st subscribed or it was a freebie during the launch

    & never wait, be responsible & always follow up

  10. 10

    nikki said,

    Hi greg! Thank you for the response/comment. I did not surrender anything and neither did I do the disconnecting,

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